51. The Guest Journey

Every guest, whether staying three nights or three months, moves through the same journey. The kitchen, reception and wellness team each have a role at every stage.

Figure. The guest journey — from booking to the return home

Stage	Guest experience	Reception	Kitchen	Wellness
Before arrival	Booking; dietary questionnaire	Sends meal policy and intake card	Notes allergies, conditions, texture needs	Notes therapy requests
Arrival day	Welcome drink; orientation	Explains timings, meal-order deadline (6 pm the day before)	Light welcome dinner	Offers consultation booking
First 3 days	Settling into routine	Checks room safety, night lights	Observes appetite; adjusts portions and texture	Starter routine (Ch. 33); first yoga class
Main stay	Daily rhythm, sadhana, therapies	Supports outings, satsang	Seasonal menus from Volumes I–II; festival thalis	Yoga, abhyangam, breath practice
Final days	Preparing to leave	Feedback form	Shares recipes guests liked	Home routine sheet
After departure	Home practice	Follow-up email	Printed recipe cards	Seasonal reminder messages